Terms of service

01The service

Yama is a buy-for-me service. You send us a link to an item from an online store abroad; we tell you the full price; and if you confirm it, we buy the item on your behalf, ship it to Iraq and deliver it to you. We also sell items we already hold in stock (the Yama Store).

Yama is not the seller of items from other stores and is not connected to those stores. Their product descriptions, sizes and stock are their own.

02Your account

• You sign in with Google or Apple, and you need a phone number on your account to use the service.
• You must be old enough to make a binding agreement where you live.
• Keep your details correct, especially your phone number and address, so we can deliver.
• You are responsible for what is done with your account. Tell us at once if you think someone else is using it.

03Prices

• Each price we send is one amount in Iraqi dinars that covers the item, international shipping and delivery to your address.
• A price is valid for 48 hours. After that, or if the store's price or stock changes before we buy, we may send you a new price, which you can accept or decline.
• Once you confirm a price, it does not change.

04Orders and payment

• Confirming a price asks us to buy the item for you. We may decline an order, for example when an item cannot legally be shipped to Iraq; we tell you before you pay anything.
• If the store cancels or cannot supply the item, we tell you, and you owe nothing for it.
• You pay in cash in Iraqi dinars when the order is delivered. Coupons apply only as shown in the app.

05Cancelling

You can cancel an order in the app at no cost until we have bought the item. After we buy it, the store's own rules decide whether it can still be cancelled or returned; write to us in the order chat and we will tell you the options and any costs before doing anything.

06Delivery

• We deliver to the address on your order, anywhere we serve in Iraq. Delivery times depend on the store and the country it ships from; the app shows each step.
• Please be reachable on your phone number. If we cannot deliver after trying, we contact you to arrange another time. An order refused or not collected may be returned, and you may have to pay the costs it caused.

07Problems with an item

Check your order when it arrives. If something is damaged, wrong or missing, tell us as soon as possible in the order chat, with photos. We will work with you and the store on a fair solution, such as a return, an exchange or a refund, as far as the store's policy allows.

08What you must not order

Do not ask us to buy anything that is illegal in Iraq or in the country it ships from, dangerous goods, or anything that airlines, couriers or customs do not allow. We may cancel such orders at any time.

09Our responsibility

We buy, ship and deliver with care. As far as the law allows, we are not responsible for delays or problems caused by stores, airlines, customs or events outside our control, and our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the law.

10Ending your account

You can delete your account at any time in the app (Account → Delete account). We may suspend accounts that break these terms or are used for fraud.

11Changes and law

We may update these terms; we will change the date at the top and tell you in the app about important changes. These terms are governed by the laws of Iraq.

12Contact

HESTA Company for Information Technology Ltd. Email: support@yama-shipping.com.